PLEASE NOTE THAT THIS PRODUCT DOES NOT QUALIFY FOR A RETURN OR EXCHANGE. SLIGHT COLOR VARIATIONS MAY EXIST BETWEEN PRODUCT PHOTOS AND PHYSICAL CLOGS.
HOW DO I FIND MY PERFECT SIZE?
To be sure you find the right size, simply measure the length of your feet and compare your longest measurement to the style's specific size guide.
1.Place a piece of blank paper up against a wall and tape it to the floor. Place your heel against the wall on top of the paper and mark the longest part of your foot on the paper.
2. Repeat the process with your other foot as the measurements might differ between your left and right foot.
3.Compare your longest measurement to the style's specific size guide.
→ If you are between sizes we always recommend sizing up. The base is made of wood and if your foot measurements are longer than the base, it will most likely not be comfortable your feet to rest on.
→ You'll find the style's size guide located on the product pages, just over the sizing options (you’ll see a tape measure icon).
HEEL HEIGHT RECOMMENDATIONS:
Our high-heel shoes have a more narrow fit than our low-heel shoes.
Cork sandals Recommended for regular/wide width feet or if you prefer a looser fit.
Low heel clogs Recommended for regular width feet or if you prefer a looser fit.
High heel styles Recommended for narrow feet or if you prefer a more snug fit.
WHAT IF THEY DON'T FIT?
Our clogs are loose-fitting shoes and they are designed to slip on the heel when you walk. This is referred to as slippingwhich is the traditional fit of this style.
For some, the clogs will initially fit snug before the leather softens up.
Your satisfaction is very important to us. Therefore, we accept free exchange shipping for all delivery addresses within the United States, in the event the size, style, or color does not meet your needs. Exchanges are accepted as long as they are in unworn and re-sellable condition. Sandgrens accepts exchanges up to 30 days after your order was delivered. Once received we will send an email update and process the exchange within 5 business days. Once the exchange is processed, Sandgrens will ship the new pair of clogs to you at no additional cost.
For further fit questions, please reach out to our customer service at email@example.com we'll be happy to assist!
Please note that actual leather colors may vary. Our top priority is to ensure that our product pictures match their true tone, we can however not guarantee that the color displayed will match the real-life color 100%.
As our clogs are made from natural materials, the leather color will vary slightly between different batches and in different lighting conditions. Product pictures are taken in natural light, while lifestyle photographs are captured under direct sunlight, flash, and indoors.
Clogs consist of: Base: European Lime Wood Sole: Rubber sole Fastening: Staples Other: Metallic buckle
Exchange Customer satisfaction is very important to us. Therefore, we accept exchanges in the event that the size, style or color does not meet our customers’ needs. Exchanges are accepted as long as they are in an unworn, re-sellable condition. Exchanges must be received within 30 days of the order confirmation date. Once received we will send you an email update. Please allow 5-10 business days to process the exchange. Once the exchange is processed, Sandgrens will ship the new pair of clogs to the customer at no additional cost. However, all shipping fees will apply for each exchange thereafter.
Shipping Once the order is confirmed, your clogs will ship from either Sweden or our U.S.-based warehouse. Make sure to check your spam filter for your order confirmation emails. Orders will ship within one to five business days. We’ll provide you with tracking details via email once your order is shipped. Special shipping rate apply. Please see FAQ for more details. We ship world wide. Duties may apply to your specific country, which, customers are responsible for. Signature required for package deliveries.
Payment The privacy of our customers is of the utmost importance to us. We accept PayPal and all major credit cards (Visa, MasterCard, American Express and Discover). Final transactions will be in USD. We never store any customer information used on our Web Site or mailing list, nor will any of this information be shared with third parties.