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Return & Exchanges
If your clogs do not fit properly, we are happy to exchange them for the appropriate size, as long as they are in an unworn condition. To keep your clogs in an unworn condition, please make sure that the clogs are worn indoors until you have decided that they will be kept. The customer is responsible for any return or exchange shipping cost. Sandgrens will ship the first replacement clogs and/or clog boots, at no additional cost to the customer, up to 30 days from the order confirmation email. For additional exchanges beyond the first exchange, the customer is responsible for all shipping costs.
How do I start my exchange?
Please click the "request a return" button at the bottom of this page. You will need your order number and the email used during purchase to start a request. Once the request is sent, you will receive further email notifications and directions on how to send the clogs back to us.
A few helpful tips:
The items should be returned in their original packaging. Please avoid damaging the original packaging by returning the clogs and shoebox double-boxed. Sandgrens reserves the right to deny a return or exchange if clogs are improperly packaged upon return. Clogs that are denied will be shipped back to the customer at the customer’s expense.
The return address will be provided in the email notifications sent with the approval of your exchange request.
Note: Custom made clogs and clogs discounted from 40% and up do not qualify for a return or exchange.
RETURNS
Returns will only be accepted up to 30 days after the order confirmation was provided, as long as the clogs are in an unworn condition. To keep your clogs in an unworn condition, please make sure that they are worn indoors until you have decided that they will not be returned. Clog boots or clogs being returned to Sandgrens, found to have manufacturer defects, will be fully refunded.
The customer is responsible for the return shipping on any exchanges or returns.
Original shipping charges at the time of ordering are nonrefundable unless a clog manufacturing defect applies. Sandgrens will make the finial decision if a manufacturer defect applies on returned orders. You may ship the clogs back to Sandgrens via USPS, UPS or FedEx.
A few helpful tips:
The items should be returned in their original packaging. Please avoid damaging the original packaging by returning the clogs and shoebox double-boxed. Sandgrens reserves the right to deny a return or exchange if clogs are improperly packaged upon return. Clogs that are denied will be shipped back to the customer at the customer’s expense. Chargeback fees may be incurred if the clogs are deemed unsellable due to improper return or exchange packaging or require repacking.
The return address will be provided in the email notifications sent with the approval of your return request.
WARRANTY
At Sandgrens Clogs we guarantee that all of our products are free from clog manufacturing defects. If your clogs or clog boots are found to have any manufacturers defects, we will gladly replace your clogs/boots at no cost to you.
Important information: Our leather and wooden clog bases are natural materials with unique grain patterns. The leather and wood bases may therefore have inconsistencies, as well as behave and react different ways to various external factors. Inconsistencies due to natural materials and unique grain patterns are not eligible for warranty claims.
For example, chips and/or cracks can occur on wood clog bases from striking hard surfaces. These surfaces include, but are not limited to, concrete, curbs and/or stairs. Wood chips or cracks occurring in such ways are not covered by our warranty guarantee. Similarly, our vegetable tanned leathers may make noise as it's rubbing against your skin before the leather breaks in.
Note: Clogs discounted from 40-70% do not qualify for a return or exchange.
Note: Please see our FAQ page for further information relating to returns and exchanges.
If you have any other questions, please feel free to contact us by chat or email.