WHAT IF MY CLOGS OR CORK SANDALS DON'T FIT?
  

FREE EXCHANGES 

Please click the "request a return" button at the bottom of this page. You will need your order number and the email used during the purchase to start a request. Once the request is sent, you will receive further email notifications and directions on how to send the clogs and/or cork sandals back to us. 

The items should be returned in their original packaging.  Please avoid damaging the original packaging by returning the clogs and/or cork sandals and shoebox double-boxed. Please do not tape on the original Sandgrens Box, this makes it impossible for us to reuse it. 

A chargeback fee of USD 10 will be applied if the clogs are not properly packaged or if the Sandgrens box is taped or otherwise damaged, preventing it from being reused. This is part of our initiative to minimize waste as we strive to reuse our boxes. Sandgrens reserves the right to deny a return or exchange if clogs and/or cork sandals are improperly packaged upon return. Clogs that are denied will be shipped back to the customer at the customer’s expense.

The return address will be provided in the email notifications sent with the approval of your exchange request. 

Custom-made clogs and clogs discounted from 40% and up do not qualify for a return or exchange.

RETURNS

Please click the "request a return" button at the bottom of this page. You will need your order number and the email used during the purchase to start a request. Once the request is sent, you will receive further email notifications and directions on how to send the clogs and/or cork sandals back to us. 

The items should be returned in their original packaging.  Please avoid damaging the original packaging by returning the clogs and/or cork sandals and shoebox double-boxed. Please do not tape on the original Sandgrens Box, this makes it impossible for us to reuse it. 

A chargeback fee of USD 10 will be applied if the clogs are not properly packaged or if the Sandgrens box is taped or otherwise damaged, preventing it from being reused. This is part of our initiative to minimize waste as we strive to reuse our boxes. Sandgrens reserves the right to deny a return or exchange if clogs and/or cork sandals are improperly packaged upon return. Clogs that are denied will be shipped back to the customer at the customer’s expense.

The return address will be provided in the email notifications sent with the approval of your exchange request. 

Custom-made clogs and clogs discounted from 40% and up do not qualify for a return or exchange.

WARRANTY