Once your order has been placed, you will receive an order confirmation to the e-mail address provided during checkout. Occasionally, the order confirmation goes to a customer’s junk/spam mail folder, so please check this folder if not received to your inbox. The order confirmation will contain order details and Sandgrens’ contact details. Your order will be processed within 24 hours of order confirmation, unless the order is placed on weekends or holidays. If this occurs, the order will be processed the following business day. Your order will ship within 5 business days of being processed. Upon shipment, you will receive an email containing courier details and the tracking number. If the shipment email is not received within 5 business days, please check your junk/spam email folder once again prior to contacting our Customer Service Department.
The time between placing your order and receiving your clogs varies depending on your location and our stock inventory. The average transit time is 2-7 business days.
If you haven’t bought from Sandgrens before, we highly recommend you measure your feet and compare the measurements to our size guide provided on each product. Please note the base measurements may vary between styles and heel height. If you, for example, own a pair of Tokyo it doesn’t necessarily mean that you should order the same size if purchasing a pair of Brett. So please take the time to reference each product size guide to insure proper fit.
For information on how to measure you foot properly, take a look at our sizing video here.
If you’re still unsure about your size and wish to speak to a Customer Service Representative, please call or email us and we will be happy to help. We make every effort possible to recommend the correct size to our customers. However, we cannot guarantee the clogs will fit due to the uniqueness of customer’s feet and the decision is ultimately yours.
If you don’t receive an order confirmation email from Sandgrens Clogs within an hour, start by checking your junk/spam email folder. Also, be aware the order confirmation will be sent to the email used during checkout. If you still can’t find it, please Contact Us to verify your order status.
Once your order has been confirmed, the order will ship within 5 business days, excluding weekends and holidays. This process usually takes 3-5 business days before the order is shipped directly to the delivery address. Once your order has been shipped, we will send you an e-mail with tracking information. Again, please check your junk/spam email folder if not received within this timeline.
Please contact Customer Service within 24 hours of order confirmation to request changes. We will make every effort to accommodate change requests although sometimes, it may not be possible. If it has been more than 24 hours, we can't guarantee any changes but we will try to accommodate the request.
If you wish to cancel your order, please contact us as soon as possible with order number. This does not guarantee order cancelations and fees may apply.
Orders that are cancelled within 12 hours of order confirmation, will receive a full refund if the clogs have not been shipped. If the clogs have shipped, customers will have to follow our return process.
If you cancel your order after 12 hours and your purchase has not shipped, a refund can be granted but an administration fee of $20 will apply.
If your order has shipped, please see our ‘Exchange and Returns Policy’.
All payments will be in USD or converted to USD. For customers outside of the USA; local currency will be converted to USD once payment is processed. Exchange rates and/or bank fees may apply. Please contact your bank or credit card provider for more details.
Yes! We ship to nearly all countries worldwide. Shipping times may vary depending upon which country you are shipping to.
For example: Orders to Canada and Europe are generally take 4-5 business days once shipped. Australia and Asia can take 7-10 days to delivery after your order has shipped.
The shipping cost is free for delivery addresses within the United States and Sweden. All other international delivery destinations are charged $24.99 per pair to ship.
All U.S., Swedish and international customers are responsible for the shipping costs to return or exchange the clogs. Please refer to our ‘Exchange and Returns Policy’ for more information.
Yes. During check-out, please make sure to differentiate between ‘shipping address’ and ‘billing address’.
I would like to have my clogs delivered before the weekend. Can you help me?
Expedited and Overnight delivery options are available during checkout for an additional fee for U.S. customers only. Standard shipping for U.S. customers is free.
Once your order has shipped we will provide you with your shipment status e-mail to the address provided during checkout. This email includes your tracking number and the courier service your Sandgrens clogs or boots were shipped with. Please check your junk/spam folder just in case the email delivered there instead of your inbox.
You can check the status of your clogs order online by following the link provided in the shipment status email, or you can visit the courier’s website and input your tracking number.
Once the courier has accepted the clogs, Sandgrens is no longer liable for the shipment. Although rare, courier companies misplace a package for a period of time, damage or lose them altogether.
If you have not received your clogs and the status is delivered, customers will need to contact the courier and work with them directly to location the shipment. This may also include filing a claim to recoup funds for lost or damaged clogs.
You may be liable for additional customs and duty charges based on your local government laws. Normally these are considered “clog shoes” or “footwear” for import purposes but some countries have specific rules for wooden shoes or wood clogs.
Customs and duty charges are not included in the original purchase price or shipping cost. Sandgrens Clogs is not liable for any charges that may be assessed.
Although we can’t make any guarantees, Sandgrens Clogs generally ships orders to our European and International customers from our Swedish inventory to avoid duty as much as possible.
Each country’s laws are specific, so we have limited ability to know with certainty what customs and/or duty will apply to your specific clog shoes order.
Yes, clogs are designed like this so it’s perfectly normal. You can also watch our “fit video” to learn more about how clogs should fit.
Nubuck leather will stretch over time to form a perfect fit.
Vegetable tan leather is stiff, initially. However, as you wear the clogs more and more, the leather with soften and stretch to form a perfect fit to your feet.
Read more about the leathers different characteristics here.
Yes, the leather will stretch with wear and shape to fit your feet perfectly.
If your clogs don’t fit or you have simply changed your mind on the color, we are happy to help you with an exchange or a return. Submit your Sandgrens clogs return or exchange request within 30 days of the order confirmation date.
Read and fill out the Sandgrens Returns and Exchange form, include it in the clog shoebox, and ship the clogs back to us.
The customer is responsible for the return shipping on any exchanges and returns.
Note that sale items are not subject to returns or exchanges.
Click hereto find more information about our return and exchange policy, return addresses, as well as our Returns and Exchange form.
As soon as your purchase arrives at our warehouse we will issue a refund within 1-2 business days.
Note: Your bank or other payment issuer may need up to 5–7 business days for processing the refund and release of funds. We generally recommend waiting at least of week after shipping your clogs to our warehouse before verifying with your financial institution that your funds are available.
Once we have received the exchange we’ll process it within 1-2 business days and thereafter, the new pair will be shipped within 5 business days.
All of our clogs and boots are handmade and we only use natural materials. The handmade nature of our products, combined with the use of natural materials, create individual and unique clog shoes and wooden clog boots. Although nearly identical, no two pairs are exactly the same.
That mark is a sign of high quality handmade footwear made from renewable resources, and the way we see it, it’s just the opposite of a manufacturing defect, as these natural variations should be embraced.
Read more about our natural materials here.
All of our products are handmade in our factory in Påryd, Sweden. All of our wooden clog products have been made in this clog factory since it was built in 1965. To learn more about our factory and how your clogs were made, please see our video, and the about us section for further information.
Our clog bases are made of lime wood or Spanish pine that is specifically used for wooden clogs. The insoles are not cushioned, as we rely on the natural wood of the base. The sole is made of a rubber to maximize wear and reduce noise. We only use 100% leather – Vegetable Tanned and Nubuck – but never synthetics.
There are no textiles glued on the back of the leather upper. If you have sensitivity to certain products, please contact us before purchasing. The staples and buckles are also nickel free.
At Sandgrens Clogs we carefully select all of our wooden clog materials, and we use only the finest leathers to craft our authentic Swedish clog shoes. We use two different types of leathers: Vegetable Tanned leather and Nubuck leather.
Different types of leather have a distinct look and feel, which gives each a unique texture and color.
Read more about our leathers and how to care for them here.
We use European lime wood for our low and mid-heel clogs. For our high heel and high-rise clogs, we use Spanish pine.
To avoid water damage on your nubuck leather clogs, we recommend using water repellent. When you apply water repellent, do so in a small unnoticeable area first before treating all of the leather to ensure there is no discoloration.
Having said that, our wood bases and leathers are sensitive to water, which means that they should not be your companion next time you are out in pouring rain.
Wood is a natural material that is subject to cracking when struck by hard objects, so care must be taken when wearing the clogs. This is not considered a manufacturing defect and Sandgrens Clogs cannot accept these on return as a quality defect. Please use caution and care with your wooden clogs.
You can use PayPal or Credit Card (Visa, MasterCard, American Express and Discover) to pay for your order. USD will be the final purchase currency. Banking fees may apply for international customers.
No, there’s no risk in storing your information with Sandgrens clogs online. Your privacy is extremely important to Sandgrens Clogs! We don’t participate in cooperative databases that give other companies access to our customers’ personal information.
Note: Sandgrens Clogs does not save any credit card information online or in our database for your security.
Didn't find what you were looking for? Contact us via live chat, at firstname.lastname@example.org, or by calling our customer service at 1-800-245-0187. We are always happy to help!