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Exchanges & Returns

WARRANTY 

At Sandgrens Clogs we guarantee that all of our products are free from clog manufacturing defects. If your clogs or clog boots are found to have any manufacturers defects, we will gladly replace your clogs/boots at no cost to you.

Important information: Our leather and wooden clog bases are natural materials with unique grain patterns. Chips and/or cracks can occur on wood clog bases from striking hard surfaces. These surfaces include, but are not limited to, concrete, curbs and/or stairs. Wood chips or cracks occurring in such ways are not covered by our warranty guarantee.

sandgrens-clogs-exchanges-returns

EXCHANGES 

If your clogs do not fit properly, we are happy to exchange them for the appropriate size, as long as they are in an unworn condition. Too keep your clogs in an unworn condition, please make sure that the clogs are worn indoors until you have decided that they will be kept. For the first exchange, the customer is responsible for the return shipping cost. However, Sandgrens will ship the exchanged clogs and/or clog boots, at no additional cost, up to 30 days from order confirmation email. For additional exchanges beyond the first exchange, the customer is responsible for all shipping costs.

You may ship your clogs back to Sandgrens via USPS, UPS or FedEx. Your Sandgrens clogs and/or clog boots must be packed per the instructions found on the Exchange and Return Form.

The shipping address for customers located within United States, Canada and Non-EU international countries:
Sandgrens LLC
11130 Lake Point Drive
Chisago City, MN 55013
USA

The shipping address for EU customers:
Sandgrens Toffeln AB
Ugglebo 613
388 99 PÅRYD
SWEDEN


Note:
The Exchange and Return Form must be included with ALL exchanges.

Note: Swedish clogs, sheepskin clog boots, high heel clog sandals and all other wooden clogs products sold as part of the Black Friday Sale, Midsummer sale or any similar sales event, do not qualify for exchanges.

RETURNS 

Returns will only be accepted up to 10 days after USPS or FedEx delivery confirmation, as long as the clogs are in an unworn condition. To keep your clogs in an unworn condition, please make sure that they are worn indoors until you have decided that they will not be returned. Clog boots or clogs being returned to Sandgrens, found to have manufacturer defects, will be fully refunded.

Shipping charges are nonrefundable, unless a clog manufacturing defect applies. Sandgrens will determine if a manufacturer defects are found on returned orders. You may ship the clogs back to Sandgrens via USPS, UPS or FedEx. Clogs must be packed per the instructions found on the Exchange and Return Form.

Note: Please see our FAQ page for further information relating to returns and exchanges.

The shipping address for customers located within the United States, Canada and Non-EU international countries:
Sandgrens LLC
11130 Lake Point Drive
Chisago City, MN 55013
USA

The shipping address for EU customers:
Sandgrens Toffeln AB
Ugglebo 613
388 99 PÅRYD
SWEDEN

Note: The Exchange and Return Form must be included with ALL returns.

Note: All clog shoes sold on sale or during a sale event do not qualify for returns.

 
We have you covered! Sandgrens will cover the shipping cost to customers with a delivery address within the USA or Sweden.
 
*Standard rates apply to customers outside of the USA or Sweden.
 
Customers are responsible for the shipping cost for clogs sent back to Sandgrens for return or exchange.
FREE SHIPPING TO USA AND SWEDEN